1. Information We Collect
When you use our website or purchase from us, we may collect information such as:
- Full name
- Email address
- Mobile number
- Billing and shipping address
- Account information
- Order and purchase history
- Selected payment method and payment reference information
- Membership or customer account information, when applicable
- Communications you send to us
- IP address, browser information, device information, and website activity
We only collect information that is reasonably necessary for our business operations and the services you request.
2. Payment Information
Payments may be processed through third-party payment providers.
We do not intentionally store complete credit card, debit card, or other sensitive payment credentials on our website unless necessary and permitted by the applicable payment service.
Payment providers may separately collect and process information according to their own privacy policies and security practices.
3. How We Use Your Information
We may use your personal information to:
- Create and manage your customer account
- Process and fulfill orders
- Verify transactions and payments
- Arrange delivery, pickup, or other fulfillment
- Maintain customer and membership records
- Manage product purchases and transaction history
- Provide customer support
- Send important order and account notifications
- Prevent fraud, abuse, and unauthorized transactions
- Maintain the security and functionality of our website
- Comply with accounting, tax, legal, and regulatory requirements
- Improve our products, services, and website
Where permitted and with any consent required by law, we may also use your contact information to send promotions, announcements, product information, and other marketing communications.
4. SMS and Other Communications
If you provide your mobile number, we may use it for communications related to your account, purchases, orders, customer service, and other transactions with JJHES Nutricare.
We may also send promotional SMS messages or other marketing communications when you have provided the appropriate consent or when otherwise permitted by applicable law.
You may request to stop receiving promotional communications from us. Transactional or service-related communications may still be sent when necessary to provide a service you requested.
5. Cookies and Website Technologies
Our website may use cookies and similar technologies to operate essential website functions, maintain user sessions, remember preferences, manage shopping and checkout features, improve security, and understand how our website is used.
Some third-party services integrated into our website may also use their own cookies or similar technologies.
You may control certain cookies through your browser settings. Disabling necessary cookies may cause some website features to stop working properly.
6. Sharing of Personal Information
We do not sell your personal information.
We may disclose or share information only when reasonably necessary with parties such as:
- Payment processors
- Delivery or logistics providers
- Website hosting and infrastructure providers
- IT and security service providers
- Communication providers
- Professional advisers
- Government agencies or regulatory authorities when required by law
These parties may only receive information necessary for their respective services or legal obligations.
7. Protection of Your Information
We use reasonable organizational, technical, and administrative safeguards designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.
However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.
Customers are also responsible for keeping their account credentials confidential and should not share their passwords with other persons.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes for which it was collected or as required by applicable laws and regulations.
Certain transaction, accounting, tax, and business records may need to be retained even after a customer account is closed or a deletion request is made.
When information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.
9. Your Privacy Rights
Subject to applicable Philippine law, including the Data Privacy Act of 2012 (Republic Act No. 10173), you may have rights concerning your personal information, including the right to:
- Be informed about the processing of your personal information
- Access your personal information
- Request correction of inaccurate or incomplete information
- Object to certain processing
- Withdraw consent where processing is based on consent
- Request deletion, blocking, or erasure when legally applicable
- Request data portability when applicable
- File a complaint with the appropriate authority
Some requests may be subject to legal exceptions or record-retention requirements.
10. Account Information
Registered customers may be able to review or update certain personal information through their account on our website.
For information that cannot be changed through your account, you may contact us to request an appropriate correction.
11. Children’s Privacy
Our website and products are not intended to knowingly collect personal information from children without the consent or authorization required by applicable law.
If we become aware that personal information from a child has been collected improperly, we will take appropriate steps to address it.
12. Third-Party Websites and Services
Our website may contain links to or integrations with third-party websites and services.
JJHES Nutricare is not responsible for the privacy practices of independent third parties. We encourage you to review their respective privacy policies before providing personal information.
13. Changes to This Privacy Policy
We may update this Privacy Policy when our business practices, website features, services, or legal requirements change.
Any revised version will be posted on this website with an updated “Last Updated” date.
14. Contact Us
If you have questions, concerns, or requests regarding your personal information or this Privacy Policy, you may contact:
JJHES Nutricare
Website: jjhesnutricare.com
Email: orders@jjhesnutricare.com
For privacy-related concerns, you may contact us using the information above.