Last Updated: August 28, 2026
At JJHES Nutricare, we want to ensure that our customers receive the correct products in proper condition. This Refund and Returns Policy explains how to report concerns and request a return, replacement, refund, or cancellation for products purchased through jjhesnutricare.com.
This policy does not limit any rights or remedies available to consumers under applicable Philippine laws.
1. Returns, Replacements, and Refunds
If you receive an item that is damaged, defective, incorrect, expired, missing from your order, or otherwise eligible for a return, replacement, or refund under applicable law, please contact us as soon as reasonably possible after receiving your order.
Please email us at:
When contacting us, please provide:
- Your full name
- Order number
- Description of the issue
- Name of the affected product(s)
- Clear photos or videos of the product and packaging, when applicable
- Any other information reasonably necessary for us to investigate your concern
Please keep the product, original packaging, shipping packaging, and shipping label while your request is being reviewed.
2. Return Eligibility
Depending on the circumstances and applicable law, a product may be eligible for a return, replacement, or refund when:
- The wrong product was delivered.
- The product arrived damaged.
- The product is defective.
- The product was already expired upon delivery.
- One or more items from the order are missing.
- The product received does not reasonably match the product ordered.
- Another return, replacement, or refund right applies under Philippine consumer law.
We may request supporting photos, videos, packaging, receipts, shipping labels, or other reasonable information necessary to verify and investigate the concern.
3. Missing Items and Unboxing Video
If you believe that one or more items are missing from your order, please contact us at orders@jjhesnutricare.com and provide your order number and details of the missing item(s).
For missing-item claims, please provide a continuous and unedited unboxing video.
The video should clearly show:
- The shipping label or identifying information on the package.
- The entire package while it is still sealed and unopened.
- The condition of the package before it is opened.
- The complete opening of the package from the beginning.
- The complete removal and showing of all items contained inside the package.
The recording should begin before the package is opened and continue throughout the entire unboxing without cuts or edits.
The unboxing video helps us verify that the package had not already been opened or tampered with before the unboxing and allows us to properly investigate missing-item claims.
If an unboxing video is unavailable, you may still contact us. We will review the concern based on the available evidence and any rights or remedies provided under applicable Philippine consumer laws.
4. Damaged or Defective Products
If your product arrives damaged or appears defective, please take clear photos or videos showing:
- The product
- The damage or defect
- The product packaging
- The shipping package
- The shipping label, when applicable
Send the evidence together with your order number and a description of the problem to orders@jjhesnutricare.com.
Please do not dispose of the affected product or its packaging while your request is being reviewed, unless doing so is necessary for health or safety reasons.
5. Incorrect Products
If you receive a product different from what you ordered, please contact us at orders@jjhesnutricare.com.
Please provide your order number and clear photos showing the product received and its packaging.
Do not open, use, or remove the seal of an incorrectly delivered product unless reasonably necessary to identify the issue.
Once the concern has been verified, we will provide instructions regarding the appropriate replacement, return, refund, or other applicable remedy.
6. Expired Products
If you receive a product that was already expired upon delivery, please contact us immediately at orders@jjhesnutricare.com.
Please provide your order number and clear photos showing the product, expiration date, batch or lot information when available, and packaging.
Do not consume or use an expired product.
7. Change of Mind
Because JJHES Nutricare sells food supplements, health-related products, personal care products, cosmetics, and similar goods, we generally do not accept returns or provide refunds solely because of a change of mind, especially when a product has already been opened, used, or its original seal has been broken.
This does not affect your rights if the product is defective, damaged, incorrect, expired, or otherwise covered by applicable consumer protection laws.
8. Opened or Used Products
For health, hygiene, safety, and product-integrity reasons, products that have been opened, used, consumed, or had their original seal broken generally cannot be returned due solely to a change of mind.
Opened or used products may still be considered when the product is defective, damaged, incorrect, or when a return, replacement, refund, or other remedy is required under applicable law.
9. Return Instructions
Please do not send or return a product to us without first contacting us.
Contact:
If your product needs to be physically returned, we will provide the applicable return instructions after reviewing your request.
Please retain the product and its original packaging until you receive further instructions from us.
10. Inspection and Review
Submitting a return, replacement, or refund request does not automatically mean that the request has been approved.
We may review the information and evidence provided and, when necessary, inspect the returned product before determining the appropriate resolution.
We will notify you regarding the outcome of your request after our review.
11. Replacements
When appropriate, we may offer a replacement for an eligible product.
Replacement availability is subject to product availability and stock.
If the same product is unavailable, we may offer another appropriate remedy, including a refund when applicable.
12. Refunds
If a refund is approved, we will process it using an appropriate available refund method.
The time required for the refunded amount to appear may vary depending on the payment method, payment provider, bank, card issuer, or other financial institution involved.
Shipping or delivery fees may also be refunded when required by applicable law or when the issue resulted from an error attributable to JJHES Nutricare.
13. Order Cancellations
If you need to cancel an order, please contact us as soon as possible at:
Please include your order number in your cancellation request.
We cannot guarantee that an order can be cancelled once it has already been processed, packed, handed over for delivery, shipped, or otherwise prepared for fulfillment.
If an order has already been shipped or delivered, the applicable provisions of this Refund and Returns Policy will apply.
14. Packages Damaged During Delivery
If your package appears damaged when it arrives, we recommend taking photos or videos before opening the package.
When possible, document:
- The unopened package
- Any visible damage to the package
- The shipping label
- The opening of the package
- The condition of the products inside
Please retain the packaging while we investigate the concern.
Send your order number and supporting evidence to orders@jjhesnutricare.com.
15. Evidence and Investigation
Photos, videos, unboxing recordings, shipping labels, packaging, receipts, and other information requested under this policy are used to help us verify what occurred and determine the appropriate resolution.
Providing complete information may help us investigate your concern more efficiently.
We reserve the right to reasonably investigate return, refund, replacement, damaged-item, and missing-item claims, including reviewing relevant order, fulfillment, packing, inventory, delivery, and transaction records.
Nothing in this section is intended to remove or restrict rights provided to consumers under applicable Philippine law.
16. Contact Us
For concerns involving returns, refunds, replacements, cancellations, damaged products, defective products, expired products, incorrect products, missing items, or other order-related concerns, please contact:
JJHES Nutricare
Email: orders@jjhesnutricare.com
Website: jjhesnutricare.com
Please include your order number in your email whenever possible so that we can locate and review your transaction more efficiently.